Timetable

Ken Dye, Microsoft Seattle

As Easy to Use as a Banking Machine

Over 100 million people use productivity suites such as Microsoft Office to accomplish a huge variety of tasks.Most of those tasks are "problem solving"tasks that require users to generate novel solutions in novel situations.It is the problem solving nature of work that makes designing productivity software difficult.It is difficult for the designer to anticipate and understand the user's task.As a consequence,productivity suites present difficulties for users and those difficulties are often discussed in the HCI community.Despite the difficulties involved in designing productivity software,suites are "pretty well"designed and users are successful using them.Productivity Software is only "pretty well"designed because current user research practice is good at locally optimizing individual features in products.When users are not successful it is because current user research practices are not very good at understanding the kinds of problem solving tasks that constitute work.

Practitioners do not currently have good methods for taking field observations and turning those observations into design.It is only by developing these methods that we can improve the design of productivity software.Understanding how to turn observations into designs is very important to improving the design of productivity software and it is very difficult.Solving this problem will require cooperation between HCI researchers and HCI practitioners.

Ken Dye is Group Manager for market intelligence in the Central Marketing Organisation at Microsoft. For ten years he was the group manager for usability,for Microsoft Office.

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Computer Mediated Communication

Chair: Wendy Mackay

Privacy in multimedia communications: Protecting users, not just data
Adams, A & Sasse, A.

Managing visibility in ubiquitous multimedia communication environments
Watts, L. & Dubois, E.

Communiquer en toute virtualite Collaborating with virtual humans
Pascal Le Mer, Laurence Perron, Christophe Chaillou, Samuel Degrande and GrŽgory Saugis

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HCI in Practice: Applied HCI

Chair: Sue Milner

Brand experience design: Creating online experiences that build lasting demand
Barlow-Busch, R.

A Survey of User Attitudes towards Electronic Payment Systems
Abrazhevich, D.

SMS: Users and Usage
Faulkner, X. & Culwin, F.

Both the Cellular Phone and the Service Impact WAP Usability
Ericsson, T., Chincholle, D. & Goldstein, M.

Centre for Advanced Learning Technologies (CALT) of the European Institute of Business Administration (INSEAD) - Organisational Overview

Integration of User Experience at Cambridge - Organisational Overview

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Short Papers: Novel Input & Output Paradigms

Chair: Alistair Kilgour

FISHEARS - The Design of a Multimodal Focus and Context System
McGookin, D & Brewster, S

Etude empirique de l'usage de la multimodalitŽ sur un ordinateur de poche
Calvet, G, Kahn, J., Nigay, L., Zouinar, M., Rey, G., Salembier, P. & Briois J-C

Etude empirique de la ContinuitŽ dans la RŽalitŽ AugmentŽe
Dubois, E., Nigay, L, Ribeiro, D. & Troccaz, J.

DŽmarche particulire de conception pour un nouvel usage des sons au sein des environnements informatiques : modle conceptuel d'une mŽtaphore sonore
Demarey, C. & PlŽnacoste, P.

AMEBICA : An adaptive user interface for process control
Vaudry, C. & Michel, C.

Colour Group Selection for Computer Interfaces
Lyons, P & Moretti, G.

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HCI in Practice: Requirements Engineering

Chair: Andy Dearden

An interactive guide through a defined modeling process
Kaindl, H., Kramer, S. & Hailing, M.

Multidisciplinary practice in requirements engineering: Problems and criteria for support
Denley, I. & Long, J.

Improving and mediating software-to-usability engineering communication
Antunes, H., Seffah, A., Radhakrishnan, T. & Pestina, S.

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Panel: The Role of Electrophysiology in Human Computer Interaction

Chair: Gillian Wilson & Jen Alanson

Due to the increasing availability of low-cost, high-specification sensing technologies, applications involving physiological monitoring and/or biofeedback-based interactions are beginning to have a serious impact in Human Computer Interaction (HCI). An increased understanding of human physiological signal detection and processing is allowing researchers to consider for the first time the real possibility of systems that recognize and respond to human affect. Physiological signal processing can facilitate hands-free human-machine interaction, including direct brain-computer communication. Additionally, the ease with which physiological signals can be made available within desktop computer environments is opening up new possibilities for existing applications such as Virtual Reality, which is being used as a rehabilitative technology in an increasing variety of clinical settings.

This panel will focus on the techniques, technologies and applications of electrophysiological human-computer interaction. The panel will be made up of psychologists, physiologists and computer scientists, who together will discuss the issues surrounding this exciting new research area.

Panellists:
Gillian M. Wilson, University College London, UK
Jennifer Allanson, Lancaster University, UK
Cath Dillon
Robert Ward
Dave Wastell

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Lab Overviews

Chair: Eamonn O'Neill

L'equipe IHM et Hypermedias du LIRMM

Equipe SysCom "Systemes communicants"

GIST: the Glasgow Interactive Systems group

Forum du Groupe Connaissance et Complexite du LGI2P: Environnements Multimedia Adaptifs

L'equipe IHM du LISI/ENSMA

The Interaction Design Centre, Middlesex University

Equipe NOCE du Laboratoire TRIGONE

Presentation du groupe de recherche "Raisonnement Automatique et Interaction Homme-Machine" (RAIHM) du LAMIH

HCI investigations at Concordia University

Equipe Ingenierie de l'Interaction Homme-Machine

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HCI in Practice: Usability Engineering

Chair: Christian Bastien

KALDI: A computer-aided usability engineering tool for supporting testing and analysis of user performance
Al Qaimari, G. & McRostie, D.

Understanding inspection methods: Lessons from an assessment of heuristic evaluation
Cockton, G. & Woolrych, A.

Usability capability assessments - experimenting and developing usability maturity models
Jokela, T. & Iivari, N. Cet

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Short Papers: Beyond Rationality

Chair: Bertrand David

Using skin conductivity to detect emotionally significant events in human-computer interaction
Ward, R., Marsden, P., Cahill, B. & Johnson, C.

Seducing consumers, evaluating emotions
Dormann, C.

The Pogo active tools: Narrative logic, time and space in children storytelling.
Polazzi, L.

Time prediction of mouse-based cursor movements
Oel, P., Schmidt, P. & Schmitt, A.

Lightweight Capture of Presentations for Review
Apperley, M., Dahlberg, B., Jeffries, A. Paine, L., Phillips, M. & Rogers, B.

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Plenary Session : Pierre Rabardel, University Paris 8

This paper contributes to the development of the ecological view of human activity with artifacts.It identifies crucial principals for human-centered design and presents a theoretical framework for an understanding of what an instrument is in the eyes of the person using it.The design of instruments is considered as an activity distributed between designers and users.Prospects for human-centered design are put forward.

Pierre Rabardel is a professor of psychology and ergonomics at Paris 8 University.He is the director of the research team ãCognitive Activities in Work and Training Situations ä(associated with the National Center for Scientific Research).He coordinates a network of theoretical research into models of the subject in design.Today,his main field of interest is elaborating a theory of activities with instruments.This framework is founded in both Piagetian theory and on activity theories.It is also inspired by methodologies of activity analysis in French language ergonomics.Pierre Rabardel leads corresponding empirical studies on the design and use of tools,technical systems and human-technical system interactions.

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Computer Supported Collaborative Working

Chair: Christophe Kolski

Eye-tracking explorations in multimedia communications
Mullin, J.,Anderson, A.H., Smallwood, L., Jackson, M. & Katsavras, E.

Rich interaction in the context of networked virtual environments. Experiences gained from the multi-player games domain
Manninen, T.

Vers lâusage du workflow pour la coordination dans les collecticiels - Using Workflow for Coordination in Groupware Applications
Saikali, K. & David, B.

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HCI in Practice: Usability tools and resources

Chair: Martin Maguire

Remote vs. Local Usability Evaluation of Web Sites
Jacques, R. & Savastano, H.

A Professional Tool for Evaluating Web Sites
Kirakowski, J. & Claridge, N.

Exploring and understanding product qualities users desire
Hassenzahl, M., Wessler, R. & Hamborg, K-C.

UsabilityNet: Designing a web site of usability resources
Bevan, N. Kirakowski, J., Claridge, N. Granlund, . & Strasser, A.

Usability Professionals Association - Organizational Overview

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Revisiting Concepts

Chair: Chris Roast

IDA-S: A conceptual framework for partial automation
Dearden, A.

Beyond mode error: Supporting strategic knowledge structures to enhance cockpit safety
Hourizi, R. & Johnson, P.

DPI un modele conceptual centre sur les documents et les instruments dâinteraction
Beaudoux, O. & Beaudouin-Lafon, M.

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Mobile Computing

Chair: Jean-Claude Tarby

Toymobile: image based telecommunication and small children
Ketola, P. & Korhonen, H.

The reality gap: Pragmatic boundaries of context awareness
Cheng, Y. & Johnson, C.

Data capture for clinical anaesthesia on a pen-based PDA: Is it a viable alternative to paper
Gardner, M., Sage, S., Gray, P. & Johnson, C.

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HCI in Practice: User Centred Design

Chair: Tom McEwan

Getting the story straight
Turner, P., Turner, S. & McCall, R.

Augmenting the affordance of online help content Silveira, M., Barbosa, S. & de Souza, C.

Au-dela des interfaces, La co-evolution au sein des systemes interactifs: Une proposition fondee sur la thoerie de lâactive - Beyond the interface, Co-evolution inside Interactive Systems: A proposal founded on Activity Theory
Bourguin G., Derycke A. & Tarby J.C.

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Poster presentations

Chair: Philippe Palanque

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Web Design

Chair: Xristine Faulkner

Interactivity and user commitment - relationship building through interaction on websites
Light, A.

Evaluating multimodal input modes in a Wizard-of-Oz study for the domain of web search
Klein, A., Schwank, I., Genereux, M. & Trost, H.

Dynamic information presentation through web-based personalisation and adaptation - An initial review
Mackinnon, L., Bentalm D., Williams, H., Marwick, D. & Cawsey, A.

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HCI in Practice:

Panel - Professional Accreditation

Chair: Nigel Bevan

Would you like to be recognised as an accredited HCI or usability professional? The British HCI Group and the Usability Professionals Association have been investigating how to establish professional accreditation schemes. Hear about current plans and give your views on how accreditation should work.

Some of the issues to be discussed are: What should be the assessment criteria? Are the criteria for usability and HCI the same? How should the criteria be assessed? Could this lead to a recognised status (used as letters after your name)? Who could/should operate the scheme? How much would it cost to be accredited?

Jonathan Earthy will describe the scheme being considered by the British HCI Group, Catriona Campbell will describe the scheme proposed by the UK UPA, Larry Wood will describe US UPA proposals, and Masaaki Kurosu will give a Japanese view. This will be followed by audience discussion of how a scheme could be operated.

Nigel Bevan, Serco Usability Services (chair)
Catriona Campbell, The Usability Company, UK
Jonathan Earthy, Lloyds Register, UK
Larry E. Wood, Brigham Young University, USA
Masaaki Kurosu, Shizuoka University, Japan

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User Interface Modelling

Chair: Jean Vanderdonckt

A flexible environment for building task models
Paris, C., Tarby, J. & Vander Linden, K.

Generation automatique des specifications de lâIHM a partir des specifications formelles des taches utilisateurs - From the formal specifications of users tasks to the automatic generation of the HCI specifications
Mahfoudhi, A., Abed, M. & Tabary, D.

Plasticite des interfaces: Un processus dâadaptation et un mecanisme de detection de changement de contexte - Supporting Context Changes for Plastic User Interfaces: a Process and a Mechanism
Calvary, G., Thevenin, D. & Coutaz, J.

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Speech & Audio

Chair: Laurence Nigay

Speech Output for older visually impaired adults
Zajicek, M. & Morrissey, W.

Using non-speech sounds to improve access to 2D tabular numerical information for visually impaired users
Ramloll, R., Brewster, S., Yu, W. & Riedel, B.

Diary in the sky: A spatial audio display for a mobile calendar
Walker, A., Brewster, D., McGookin, D. & Han Boon Ng, A.

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HCI in Practice:

Short Papers: Evaluation

Chair: Anne Adams

Usability process improvement and capability assessment
Bevan, N. & Earthy, J.

Why and When Five Test Users aren't Enough
Woolrych, A. & Cockton, G.

Images on the Web: a Suitable Alternative
Danino, N. & MacFarlane, S.

From tasks to conceptual structures: misfit analysis
Blandford A. & Green T.

L'oculomtre comme support d'Žvaluation et d'interaction (video)
Chalon, R., David, B., Beldame, M., Cherief, N., Lasalle, J. & Moinard, J.

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Panel: Educating Tomorrowâs HCI Professionals

Chair: Alistair Kilgour

HCI is at a turning-point. Is it a coherent discipline or a collection of loosely-connected skills? Is it a design philosophy or an engineering methodology? What is the value of HCI in industry now, and as it will be in the near future? How and where should HCI be taught in higher education? Is it sensible to talk of an HCI profession, and if so, how should growth of this profession be promoted and supported?

The panel will focus in particular on the different approaches to the teaching of HCI in France, Britain and other parts of Europe, at the professional and organisational structures which inhibit innovation in the way HCI is taught in universities and applied in organisations, and how these can be overcome, and at the changing role, perception and value of the HCI practitioner in a wide range of enterprises, including those developing multimedia, mobile devices, and web-based information and commerce services.

Panellists:
StŽphane Chatty, CENA Toulouse, France
Peter Gregor, University of Dundee, Scotland
Alistair Kilgour, Heriot-Watt University, United Kingdom
Tom McEwan, Napier University Edinburgh, United Kingdom
Lars Oestreicher, University of Uppsala, Sweden
Philippe Palanque, LIHS, University of Toulouse 1, France

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HCI in Practice

Panel: Patterns in Human-Computer Interaction Design

Chair: Richard Griffiths

Design patterns and pattern language has recently emerged as an approach to human-computer interaction design. This follows their adoption by the software engineering community. In many respects HCI being closer to urban and building design, the domain in which pattern language was developed, than software architecture, may have more to gain. This panel will bring together a number of people involved with patterns in HCI to present these ideas, and air controversies that surround them.

Panellists
Jan Borchers, Stanford University, USA
Richard Griffiths, University of Brighton, UK
Martin Hitz, University of Klagenfurt, Austria
Lyn Pemberton, University of Brighton, UK
Helen Sharp, City University, London, UK

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Short Papers: Navigation +

Chair: Mary Zajicek

Designing Navigation for Web Interfaces
Winckler, M., Farenc, C., Palanque, P. & Bastide, R.

Space Odyssey: The Design and Evaluation of an Educational Web Site for Children
Vickers, P. & Freeney, B.

Shooting the information rapids
Blandford, A. & Stelmaszewska, H.

Bibliothques : comparaisons entre le rŽel et le virtuel en 3D, 2D zoomable et 2D arborescent (video)
PlŽnacoste, P. Lecolinet, E., Pook, S., Dumas, C. & Fekete, J-D.

Utilisation d'une souris ˆ retour de force pour prŽsenter des documents gŽographiques ˆ des non-voyants
Tornil, B. & Baptiste-Jessel, N.

Interacting with "Non Visual Fonts"
Truillet, P., Vigouroux, N. & Oriola, B.

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Plenary Session : Nadia Magnenat-Thalmann, University of Geneva

This paper will deal with a new interdisciplinary topic we have developed in our lab.

From simple photos,your body shape can be captured and presented via the web. Our most recent 3D clothing software allows you to try on all kind of clothes and see yourself going around.This is a truly 3D visualization while other sites show only 2D or 2 and a half D. In this talk,illustrated by demonstrations,I will explain the research challenges and potential uses of our system.

Professor Nadia Magnenat- Thalmann has pioneered research into virtual humans over the last 20 years, participating in and demonstrating some of the most spectacular state-of-the- art developments in the field, and is responsible for the rigorous and intensive academic research programs that made them possible. She studied at the University of Geneva and obtained several degrees including: Psychology,Biology, Computer Science and an MSc in iochemistry.She also holds a PhD in quantum physics and Computer Graphics,from the University of Geneva completed in 1977.

From 1977 to 1989 she was a Professor at the University of Montreal in Canada.In l989 she founded MIRALab,an interdisciplinary creative research laboratory at the University of Geneva.She has received many awards for her work including the l992 Moebius Prize for the best multimedia system awarded by the European Community, Best Paper at the British Computer Graphics Society congress in l993,election to the International Academy, Brussels in 1993,and also to the Swiss Academy of Technical Sciences,in l997.

She has been invited to give hundreds of lectures on various topics,all related to virtual worlds.Co-author of more than 200 research papers,she has directed and produced several films and CDs,among the latest are CYBERDANCE (l998), FASHION DREAMS (1999)and VIRTUAL-TRY-ON (2000).She is editor-in-chief of the Visual Computer Journal published by Springer and editor of several other research journals.

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