Programme - Thursday

How accessibility guidelines are no substitute for usability testing

Authors: Chris Rourke

Summary: tbc

Why standards are confusing and what we are doing about it

Authors: Tom Stewart

Summary: tbc

Topic to be advised

Authors: Julie Howell

Summary: tbc

Use and usefulness of HCI methods: results from an exploratory study among Nordic HCI practitioners

Authors: Ida Bark, Asbjørn Følstad, Jan Gulliksen

Summary: An exploratory survey of HCI practitioners in the Nordic countries describing HCI methods used in relation to perceived usefulness of HCI methods, and constraints important for choice of methods

Building usability in India: reflections from the Indo­European systems usability partnership

Authors: Andy Smith, Jan Gulliksen, Liam Bannon

Summary: This paper reflects on the activities of the Indo European Systems Usability Partnership. It focuses on interaction design, user centred systems design and cultural differences and concludes with what is needed next to support HCI in India.

Visualizing the evolution of HCI

Authors: Chaomei Chen, Gulshan Panjwani, Jason Proctor, Kenneth Allendoerfer, Jasna Kuljis, Serge Aluker, David Sturtz, Mirjana Vukovic

Summary: The evolution of the HCI is visualized and studied, including an author co-citation network, a co-authorship network, and a hybrid network of topical terms and cited articles.

Cognitive model working alongside the user

Authors: Ion Juvina, Herre van Oostendorp

Summary: A cognitive model of web navigation is proposed. The model was used to generate navigation support. The consequences of providing model-generated navigation support to users were experimentally investigated.

Revisiting web design guidelines by exploring users' expectations, preferences and visual search behaviour

Authors: Ekaterini Tzanidou, Shailey Minocha, Marian Petre, Andrew Grayson

Summary: This paper reports two studies of an on-going research-programme of capturing and analysing eye-movement data, aided by conventional usability evaluation techniques such as audio-and-video-protocol analysis, to validate/elaborate web-design guidelines.

Tools for leisure reading: the challenge of designing emotions

Authors: Valentina Lichtner, Stephanie Wilson

Summary: Digital tools for leisure reading, like print books, should be designed to fulfil users’ emotional and social experiences. This study highlights opportunities and challenges for such an endeavour.

Do “attractive things work better”? An exploration of search tool visualisations

Authors: Bejal Chawda, Brock Craft, Paul Cairns, Stefan Ruger, Daniel Heesch

Summary: Research conducted to explore Norman’s assertion that “attractive things work better” examining the complex relationship between aesthetics and usability using a search tool with variations in information visualisation.

Applications and benefits of multiple user research methods: a case study

Authors: Elizabeth Parrington, Neha Pathak

Summary: This case study highlights the benefits of using multiple user research methods to explore usability and adoption issues of a call-centre application for a large American telecommunications company.

Avoiding the trap: alternative business models for HCI

Authors: John Knight

Summary: The high demand for UCD services makes the need to innovate new services seem unnecessary. This paper makes a case for doing so and offers three approaches for developing them.

User-centred redesign of the home office public web site

Authors: Rachael Rainbow, Jason Ryan, Sarah Burton-Taylor, Mark Boardman, Emma Charles, Gemma Richardson

Summary: The Home Office has undertaken user research and applied a user-centred methodology to deliver an improved website which meets Home Office strategic objectives and the needs of its intended users.

How software usability is coming of age

Authors: Eric Schaffer

Summary: tbc

Roundtable discussion

Authors: Rourke, Stewart, Howell, Schaffer, others

Summary: tbc

User needs in e­government: conducting policy analysis with models­on­the­web

Authors: Barbara Mirel, Mary Maher, Jina Huh

Summary: We focus on creating e-government tools (models-on-the-web) for enhanced policy analysis and decision making, highlighting what HCI specialists need to target for better fitness-to-purpose and greater transparency.

Fit for purpose evaluation: the case of a public information kiosk for the socially disadvantaged

Authors: B L William Wong, Suzette Keith, Mark Springett

Summary: Assesses the deployment of an integrated set of techniques collectively described as fit-for-purpose evaluation in a pilot study of kiosk-based delivery for health and general Citizens Advice Bureau service

A visuo­biometric authentication mechanism for older users

Authors: Karen Renaud

Summary: This paper proposes a technique for matching the risk levels of a web site to the security rating of an authentication mechanism, presents an authentication mechanism to meet the needs of elderly users for protecting low-risk sites, and presents field tests.

Comparing automatic and manual zooming methods for acquiring off­screen targets

Authors: Joshua Savage, Andy Cockburn

Summary: Shows that systems which automatically zoom as scroll speed increases are faster, less work, and preferred to systems that allow parallel manual control of scrolling and zooming.

Forward and backward speech skimming with the elastic audio slider

Authors: Wolfgang Hürst, Tobias Lauer, Cédric Bürfent, Georg Götz

Summary: A new slider-based user interface is proposed which facilitates searching and skimming speech documents while giving intelligible feedback during user interaction, thus making it similar to scrolling through visual data.

Design patterns for auditory displays

Authors: C Frauenberger, T Stockman, V Putz, R Höldrich

Summary: Our work proposes design methods for auditory user interfaces by utilising patterns developed in a mode-independent domain. The approach is evaluated by developing a file-manager application in a virtual audio environment.

Users’ satisfaction – an African perspective

Authors: Lynne Dunckley, Johnny Shimaneni

Summary: Very few studies of Africans and their usability requirements have been made. This paper investigates user satisfaction questionnaires in a cross-cultural evaluation context involving African and British users.

Self-service technology in china: exploring usability and consumer issues

Authors: Zhengjie Liu, Lynne Coventry, Rachel White, Huijuan Wu and Graham Johnson

Summary: tbc

Designing displays for mobile decision support

Authors: Gavin Doherty, Connor Upton

Summary: We examine an awareness issue arising in location-aware mobile decision-support in an industrial setting, and how it may be addressed in the display, by drawing on cognitive work analysis.

Finding a (public) place for HCD

Authors: Tom McEwan

Summary: A public sector case study describing the challenge of trying to employ HCD on a short-term project for a UK NGO unfamiliar with HCD.

The IBM Usability Competency Centre

Authors: Dave Roberts, Vanessa Donnelly

Summary: The IBM Usability Competency Centre provides user-related services to IBM customers. The centre uses goal-driven design to ensure that customers get business value from usability and accessibility activities.

UCL Interaction Centre

Authors: Ann Blandford, Rachel Benedyk, Paul Cairns, Anna Cox, John Dowell

Summary: UCLIC is a centre of excellence in HCI. It is growing and transforming, with new funding and teaching initiatives. This organisational overview will present an update on recent developments.

Harmonious interface design

Authors: Dongjie Xu, Isobel Nicholson

Summary: This is a trial of applying the Chinese cultural idea of harmony to interface design. Six principles are identified and evaluation shows the principles make interfaces rather more pleasing aesthetically.

Mouse-based rotation and translation

Authors: Celine Latulipe, Craig S. Kaplan, Charles L.A. Clarke

Summary: We present experimental results evaluating the effectiveness of different mouse-based techniques for rotating and translating objects. After two hours of exposure, the symmetric dual-mouse technique significantly outperforms the other techniques.

Visceral interaction

Authors: Masitah Ghazali, Alan Dix

Summary: This paper re-emphasises the importance of the detailed physical aspects of devices and the way in which these can recruit our natural human abilities. We call this visceral interaction.

A back-track to satisfaction

Authors: Tony Renshaw, Janet Finlay, David Tyfa, Robert Ward

Summary: This paper describes an investigation into the use of a category of eye movement known as a regression as a means of measuring user satisfaction with a visual display.

Improving speech recognition in a listening interface for young children

Authors: Tony Nicol, Janet Read, Stuart MacFarlane

Summary: This paper discusses the use of speech recognition as an input mode for young children and proposes a new metric for expressing the effectiveness of the recognition technology.

Distinguishing facial expressions by thermal imaging using facial thermal feature points

Authors: Masood Khan, Robert Ward, Michael Ingleby

Summary: Investigates infra-red thermal image analysis for distinguishing facial expressions in affective human-computer interaction. Identifies anatomical feature points for analysis. Suggests a complementary approach to visible spectrum image analysis.